FREQUENTLY ASKED QUESTIONS
Is your question not listed below? Please feel free to contact the One
Club via email:
oneshow@oneclub.org
or call 212.979.1900.
ENTERING
Do I have to be a One Club member to enter?
We'd love for you to become a member of The One Club before entering,
but it is NOT required. You will, however, still need to create an
account. If you are interested in becoming a member
click here.
How do I enter?
If you are new to the One Show, you can easily create an online account
here which will allow you to enter all of our shows. If you already have an
account from last year, just log in with your username and password to
create your entries.
How do I change my account information?
Follow these steps to change your account information like agency name,
contact information, etc:
- Log into your account at enter.oneclub.org.
- Under the "Account Access" column, click "Account Profile."
- For security purposes, you may be asked to enter your login
details again.
- Click submit and update your account information as needed.
Is there anything new about entering The One
Show this year? Things look a little different.
Well, if things look different, you must have missed entering last
year! If so, then yes, there are several new things on the entry
system:
- We have changed a few things around so you are able to enter
multiple entries faster and with ease. We hope you find it helpful.
- You are now required to upload hi-res image files for all of your
entries. Uploading these images will help us keep track of your entries
and ensure that they are judged properly, in the correct category.
Review the Digital Specifications
page for acceptable image formats, uploading instructions, etc.
What is the deadline for entries?
All show entries should be at The One Club office no later than January 31, 2013.
One Show Interactive is on a quarterly entry system.
Click here to learn more about the Interactive quarterly system.
ENTRIES
My spot only ran once. Is it eligible?
Yes! Your spot is eligible but we do require client contact information
to verify your entry. You will be able to input this information when
going through the entry process. The information will be kept
confidential.
Can I edit/add credits after I’ve closed my entries and paid?
Yes! Here's how: After you've logged in, under the "Account Access" column on the home page click "Closed Entries." There you'll find a list of all your entries. Click the ID# of the entry you'd like to change the credits for. You will not be able to change the client name. If you need to change the client for your entry, please email
the One Show at
oneshow@oneclub.org.
Be sure to include the Entry ID in your email.
In what category can I place viral videos?
Viral videos can be entered into Non-Broadcast, Branded Content, and
Online Films and Video.
How do I upload my Executive Approval Form?
Follow these steps to upload your Executive Approval Form:
- Scan your signed Executive Approval Form then make sure you are
logged into your account.
- Under the "Account Access" column on the home page, click "Closed
Entries."
- Choose the Invoice ID# that matches the one on your approval form
and click "View Item."
- Click the arrow next to the "Executive Approval Form" heading near the top of
the page, choose your form and click open.
Can I upload videos or JPEGs after I’ve paid for
my entries?
No. The online entry system will not let you pay and complete your
entries unless you have uploaded the proper files.
I can’t get through to the One Show on the
phone. What’s the best way to get my question answered?
Email us at
oneshow@oneclub.org
and we will get back to you in less than 24 hours. Please remember that
our office is open Monday through Friday 10AM - 6PM Eastern Standard
time when submitting your request.
FEES
How much does it cost to enter? Is there a
registration fee?
There is no registration fee to enter any of our shows. However there is an entry fee for each of your entries. Select the "Categories" tab at the top of the page
to view entry fees for each show.
Am I eligible for the One Show Design reduced
fee for freelance designers?
The freelance fee is for One Show Design only. You may only enter work
under the reduced freelance fee if the work was produced in-full by a
single individual that is not a part of a larger professional design or
advertising entity. Please note that work entered under the reduced fee
is subject to increased scrutiny through the verification process. The
One Club reserves the right to disqualify work from individuals that is
falsely entered under the reduced freelancer fee. Verification may come
in the form of an explicit letter from the client stating the work was
completed in-full by a single freelancer.
Freelance Fee: Single - $150 / Series - $200
ELIGIBILITY
Is my entry eligible to be entered into a show?
It might be.
Click here to see
if your entry meets One Show guidelines.
Are there any new requirements for entries this year?
To take a harsher stance against fake ads, the One Club has enacted a
few new rules.
Click here to see
these rules. Please remember that not complying with the procedures
will result in your entries being disqualified from the competition.
How does the One Club define a fake entry?
The One Club defines “fake ads” as: ads created for nonexistent
clients, ads made to run without a client’s approval, and ads created
expressly for award shows that are run once to meet the requirements of
a tear sheet.
What are the penalties of entering a fake ad?
- An agency or regional office of an agency network that enters an
ad made for nonexistent clients, or made and run without a client’s
approval, will be banned from entering the One Show for 5 years.
- The entire team credited on the “fake” entries will be banned
from entering the One Show for 5 years.
- An agency or regional office of an agency network that enters an
ad that has run once, on late night TV, or has only run because the
agency produced a single ad and paid to run it themselves, will be
banned from entering The One Show for 3 years.
PAYMENT
How can I pay for my entries?
We accept payments by all major credit cards, check, or you can pay by
wire transfer. Please contact
accounting@oneclub.org
with any questions.
Who should the check be made out to?
Please make sure all checks are made payable to THE ONE CLUB.
Do you accept payment in foreign currency?
No -- all payments must be made in US dollars.
Why should I pay for my entries online?
It’s the quickest way to get your entries ready to be processed.
Why won't my credit card go through?
You may have incorrectly entered your credit card number or expiration
date. Please double-check these to make sure you have them in the right
format. If you have trouble with your card, you may either mail in your
order using the Offline Credit Card Payment form or contact us via
email:
accounting@oneclub.org
or call 212.979.1900.
How will I know if my entry payment went through?
Once your entry is approved, you will be taken to a "Thank you" page
that includes a receipt for your submitted entries. An email
confirmation will also be sent to the primary contact's email address.
You may print this receipt for your records. If you don't see the
"Thank you" page, please DO NOT press "submit" a second time -- you may
be charged twice for your entry. If you get an error message or have a
problem with your entry, please contact us via email:
accounting@oneclub.org or
call 212.979.1900 and we will manually process your payment for you.
Can I cancel my entries if I already paid online?
No, you will not be able to cancel your entries online once you’ve paid
and closed them out. For any refund inquiries contact our
accounting department at the One Club via email:
accounting@oneclub.org or
call 212.979.1900.
THE DIGITAL UPLOADER
Why is my file name in gray and not allowing me
to select it?
The uploader only accepts files in two formats: Quicktime MOVs (encoded
with H.264 codec) and MP3s. If your file is in another format, you must
convert it in order to upload.
Why do I keep getting "file too large" errors?
The maximum file size that the uploader will accept is 200MB. Anything
larger will need to be re-encoded following the instructions listed on
the
Digital Specifications page.
I am selecting my files and see them appearing
in my queue but the progress bar stays on 0%. Why is this?
Check with your IT department to see if they are blocking either FTP or
HTTP uploads. Also check
this page
to see if the Simple Uploader works or to get information about FTP
uploads.