FREQUENTLY ASKED QUESTIONS
Is your question not listed below? Please feel free to contact the One Club via email at
oneshow@oneclub.org or call 212.979.1900.
ENTERING
Do I have to be a One Club member to enter?
We'd love for you to become a member of the One Club before entering, but it is NOT required. You will, however, still need to create an account. If you are interested in becoming a member click
here.
How do I enter?
If you are new to the One Show, you can easily create an online account
here which will allow you to enter all of our shows. If you already have an account from last year, just log in with your username and password to create your entries.
How do I change my account information?
Follow these steps to change your account information like agency name, contact information, etc:
Log into your account at enter.oneclub.org.
Under the "Account Access" column, click "Account Profile."
For security purposes, you may be asked to enter your login details again.
Click submit and update your account information as needed.
How do students enter the One Show?
The One Show is for professionals only, but we encourage students to get involved and enter the Young Ones College Competition. Click here for more details and access to the Young Ones College Competition brief.
Is there anything new about entering the One Show this year? Things look a little different.
Well, if things look different, you must have missed entering last year! If so, then yes, there are several new things on the entry system:
We have changed a few things around so you are able to enter multiple entries faster and with ease. We hope you find it helpful.
You are now required to upload a hi-res JPEG for all entries. Uploading a JPEG will help us keep track of your entries and ensure that they are judged properly, in the correct category.
What is the deadline for entries?
All show entries should be at The One Club office no later than Tuesday, January 31, 2012*. One Show Interactive is on a quarterly entry system. Click here to learn more about the Interactive quarterly system. *The deadline for One Show Entertainment is April 13th, 2012.
ENTRIES
My spot only ran once. Is it eligible?
Yes! Your spot is eligible but we are requiring client contact information to verify your entry. You will be able to input this information when going through the entry process.The information will be kept confidential.
Can I edit/add credits after I’ve closed my batch and paid?
Yes! Here's how: After you've logged in, under the "Account Access" column on the home page click "Closed Entries." There you'll find a list of all your entries. Click the ID# of the entry you'd like to change the credits for. The only thing you can’t change is an entry’s client or title. If you need to change the client or title for your entry, please email the One Show at oneshow@oneclub.org. Be sure to include the entry ID in your email.
In what category can I place viral videos?
Viral videos can be entered into Non-Broadcast, Branded Content, and Online Films and Video.
How do I upload my Executive Approval Form?
Follow these steps to upload your Executive Approval Form:
Scan your signed Executive Approval Form then make sure you are logged into your account.
Under the "Account Access" column on the home page, click "Closed Entries."
Choose the Invoice ID# that matches the one on your approval form and click "View item."
Click the arrow next to "Executive Approval Form" near the top of the page, choose your form and click open.
Can I upload videos or JPEGs after I’ve paid for my entries?
No. The online entry system will not let you pay and complete your entries unless you have uploaded the proper files.
I can’t get through to the One Show on the phone. What’s the best way to get my question answered?
Email us at oneshow@oneclub.org and we will get back to you in less than 24 hours. Please remember that our office is open Monday through Friday 10AM - 6PM Eastern Standard time when submitting your request.
FEES
How much does it cost to enter? Is there a registration fee?
There is no registration fee to enter any of our shows. However there is an entry fee for your entries. Click here to view entry fees for each show.
Am I eligible for the One Show Design reduced fee for freelance designers?
The freelance fee is for One Show Design only. You may only enter work under the reduced freelance fee if the work was produced in-full by a single individual that is not a part of a larger professional design or advertising entity. Please note that work entered under the reduced fee is subject to increased scrutiny through the verification process. The One Club reserves the right to disqualify work from individuals that is falsely entered under the reduced freelancer fee. Verification may come in the form of an explicit letter from the client stating the work was completed in-full by a single freelancer. Winners in this category will be awarded one Pencil or Merit.
Freelance Fee: $100-Single / $150-Campaign
FESTIVAL WEEK
When is the 2012 One Show Festival?
The 2012 One Show Festival will be held during Creative Week NYC May 7 – May 11.
ELIGIBILITY
Is my entry eligible to be entered into a show?
It might be. Click here to see if your entry meets One Show guidelines.
Are there any new requirements for entries this year?
To take a harsher stance against fake ads, the One Club has enacted a few new rules. Click here to see these rules. Please remember that not complying with the procedures will result in your entries being disqualified from the competition.
How does the One Club define a fake entry?
The One Club defines “fake ads” as: ads created for nonexistent clients, ads made to run without a client’s approval, and ads created expressly for award shows that are run once to meet the requirements of a tear sheet.
What are the penalties of entering a fake ad?
1. An agency or regional office of an agency network that enters an ad made for nonexistent clients, or made and run without a client’s approval, will be banned from entering the One Show for 5 years.
2. The entire team credited on the “fake” entries will be banned from entering the One Show for 5 years.
3. An agency or regional office of an agency network that enters an ad that has run once, on late night TV, or has only run because the agency produced a single ad and paid to run it themselves, will be banned from entering The One Show for 3 years.
PAYMENT
How can I pay for my entries?
We accept payments by all major credit cards, check, or you can pay by wire transfer. Please contact accounting@oneclub.org with any questions.
Who should the check be made out to?
Please make sure all checks are made payable to THE ONE SHOW.
Do you accept payment in foreign currency?
No -- all payments must be made in US dollars.
Why should I pay for my entries online?
It’s the quickest way to get your entries ready to be processed.
Why won't my credit card go through?
You may have incorrectly entered your credit card number or expiration date. Please double-check these to make sure you have them in the right format. If you have trouble with your card, you may either mail in your order using the Offline Credit Card Payment form or contact us by email: accounting@oneclub.org or call 212.979.1900.
How will I know if my entry payment went through?
Once your entry is approved, you will be taken to a "Thank you" page that includes a receipt for your submitted entries. An email confirmation will also be sent to the primary contact's email address. You may print this receipt for your records. If you don't see the "Thank you" page, please DO NOT press "submit" a second time -- you may be charged twice for your entry. If you get an error message or have a problem with your entry, please contact us by email: accounting@oneclub.org or call 212.979.1900 and we will manually process your payment for you.
Can I cancel my entries if I already paid online?
No, you will not be able to cancel your entries online once you’ve paid and closed your entry batch. For any refund inquiries contact our accounting department at the One Club via email accounting@oneclub.org or call 212.979.1900.
THE UPLOAD CENTER
Why is my file name in gray and not allowing me to select it?
The uploader only accepts files in two formats: Quicktime MOVs (encoded with H.624 codec) and MP3s. If your file is in another format, you must convert it in order to upload.
Why do I keep getting "file too large" errors?
The maximum file size that the uploader will accept is 250MB. Anything larger will need to be re-encoded following the specifications listed on our Video Submission Guidelines page.
I am selecting my files and see them appearing in my queue but the progress bar stays on 0%. Why is this?
Check with your IT department to see if they are blocking either FTP or HTTP uploads. Also check this page to see if the Simple Uploader works or to get information about FTP uploads.
